Who to complain to
There are many different kinds of organisation you can complain to about misleading claims. Who you complain to depends on what claims are being made and where the claims are being made. It may be that complaints can be made to several different organisations at the same time.
Advertising Standards Authority
Complaints about claims made in advertising can generally be submitted to the Advertising Standards Authority, but you need to check the advertising is within their remit. In summary, they cover advertising in newspapers, magazines, leaflets,
See the article on the Advertising Standards Authority for further details of their remit and how to submit a complaint.
Complaints about claims made ...
See the article on Trading Standards for further details of their remit and how to submit a complaint. (coming soon)
There are nine statutory health profession regulators in the UK:
- General Chiropractic Council (GCC)
- General Dental Council (GDC)
- General Medical Council (GMC)
- General Optical Council (GOC)
- General Osteopathic Council (GOsC)
- General Pharmaceutical Council (GPhC)
- Pharmaceutical Society of Northern Ireland (PSNI)
- Health Professions Council (HPC)
- Nursing and Midwifery Council (NMC)
They have statutory (legal) duties to uphold and must deal with any complaint within what the law for that regulator prescribes.
See the article on Statutory Regulators for further details of their remit and how to submit a complaint. (coming soon)
Voluntary Regulators & Trade Associations
There are a large number of different complementary and alternative membership organisations. Some of them have codes of practice that their members must adhere to.
However, some of these codes of practice are ill-defined and are not always enforced.
One voluntary regulator that covers a variety of complementary and alternative therapies is the Complementary and Natural Healthcare Council (CNHC). They currently provide registration to practitioners of:
- Alexander Technique teaching
- Bowen Therapy
- Massage Therapy
- Nutritional Therapy
- Sports & Remedial Therapy
- Yoga Therapy
They expect to provide registration in 2011 to:
- Microsystems Acupuncture
- Cranial Sacral Therapy
See the article on the Complementary and Natural Healthcare Council for further details of their remit and how to submit a complaint. (coming soon)
See the article on Voluntary Regulators & Trade Associations for further details of their remit and how to submit a complaint. (coming soon)
Medicines and Healthcare products Regulatory Agency
The MHRA is responsible for the regulation of medicines and medical devices and equipment used in healthcare and the investigation of harmful incidents.
Homeopathic 'medicines' and herbal products are included in the MHRA's remit as are products that claim to be compliant with the Medical Devices Directive.
See the article on Medicines and Healthcare Products Regulatory Agency for further details of their remit and how to submit a complaint. (coming soon)
- "Undisputable evidence of scientific misconduct" by homeopaths
- Yet another bad year for homeopathy
- Nelsons Homeopathic Pharmacy #3
- Nelsons Homeopathic Pharmacy #2
- The Society of Homeopaths: failing to make the case for homeopathy
- The end of homeopathy on the NHS in Bristol?
- NHS Homeopathy: 20 years of decline
- The different faces of the Society of Homeopaths
- The growing pains of osteopaths
- Diluting misleading claims - ASA update
- About The Nightingale Collaboration
- Finding deleted and changed webpages
- How to find out who owns a website
- Advertising Standards Authority
- Rubbing salts into the wounds of homeopathy
- How to submit a complaint to the ASA
- The decline of homeopathy on the NHS
- Landmark decisions for homeopaths
- NHS Lanarkshire to end referrals to Glasgow Homeopathic Hospital
- Making a complaint