The Nightingale Collaboration challenges questionable claims made by healthcare practitioners on their websites, in adverts and in their promotional and sales materials by bringing these to the attention of the appropriate regulatory bodies.
We also strive to ensure that organisations representing healthcare practitioners have robust codes of conduct for their members that protect the public and that these are enforced.
Read more about the Nightingale Collaboration.
Read our FAQs.
Read our latest News.
Find out how to make a complaint.
A summary of our published complaint successes…so far
We have had numerous successful complaints to the Advertising Standards Authority (ASA), the Medicines and Healthcare products Regulatory Agency (MHRA) and other regulators.
New pages on our website detail these successes to date and we'll update them as we win further complaints.
Note that in all cases, it is the regulator that decides whether any complaint is valid or not and it is the regulator that assesses the complaint and decides the outcome according to the criteria laid down in their rules, regulations and laws.
We have no say in deciding these outcomes or the sanctions applied.
Note also that any decision an advertiser makes about the future of their business or how they choose to conduct it after any complaint is entirely a matter for them. All we seek is compliance with the appropriate rules, regulations and laws.
Further details of these complaints can usually be found in our News section.
We will update our results list as new complaints are published.
Advertising Standards Authority
The full list of ASA adjudications and informally resolved cases can he found here.
- 15 upheld adjudications
- 4 partly upheld adjudications
- 18 informally resolved cases
- 85 issues investigated
- 231 instances of CAP Code breached identified
- 17 instances of CAP Code not breached identified
- 65 breaches of CAP Code 3.1 Misleading advertising
- 62 breaches of CAP Code 3.7 Substantiation (ie where the advertiser was unable to substantiate the claims made)
- 75 breaches of the CAP Codes on medical claims
The following chart shows the various sections of the CAP Code and the number of points found to be in breach and not in breach of these sections, as identified by the ASA. It also includes the number of informally resolved cases.
Medicines and Healthcare products Regulatory Agency
Five notices of complaints investigations have been published by the MHRA, covering some 29 sellers of homeopathy products. The full list can be found here.
We have had several successes with Trading Standards but, unfortunately, outcomes are not published — unless a case ends up in court.
For example, we had successful complaints concerning a number of conferences giving advice on cancer treatments and high street Chinese herbalists making claims in their shop windows. We hope to bring you full details in the near future.
Complementary and Natural Healthcare Council
Our 100 complaints have been 'informally resolved' to the satisfaction of the CNHC, but they have published nothing about this. We will bring you more on this later.
We have had successes with the Health and Care Professions Council with complaints about 39 podiatrists advertising the unlicensed Marigold Therapy, but unfortunately, they have not published the outcome on their website.
22 February 2014
- Our published successes
- Bach Flower Remedies: foods, not medicines
- The end of Product Licences of Right?
- Obeying the rules
- Herbalism on the NHS: complaint upheld
- Landmark decisions for homeopaths
- Homeopathy: Pseudo Science of the 21st Century?
- Getting the point
- Endemic problems with CNHC registrants
- CNHC Campaign: one final push
- How to find out who owns a website
- About The Nightingale Collaboration
- Advertising Standards Authority
- How to submit a complaint to the ASA
- Focus of the Month March 2011: homeopathy
- WDDTY #1 - The First of Many
- Landmark decisions for homeopaths
- WDDTY #2 - The Second Wave
- What They Don't Tell You
- Craniosacral therapy (CST)